You are cordially invited to take part in this online Survey, which is designed to help us improve the services we offer. Please spare a few minutes to provide your valuable feedback. Information collected in this Survey will be kept confidential and used only for the purpose set out in the below Personal Information Collection Statement.
Personal Information Collection Statement: The personal data and other information (collectively, “Data”) that you provided as a result of or in connection with this Survey are collected, used and retained by us, eSmartHealth Limited (“eSmartHealth”), in accordance with the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong), other applicable laws, rules and regulations. The details of the collection, compilation, retention, use, disclosure and processing of the Data are set out in this Personal Information Collection Statement and the eSmartHealth Privacy Statement (available at www.drgo.com.hk). The Data may be disclosed to, used or retained by other members of the HKT Group (being HKT Limited and its subsidiaries, affiliates and associated companies) (HKT Limited is a company incorporated in the Cayman Islands with limited liability), and their respective agents for the purpose of this Survey and for other purposes to which you have consented at any time. We may also be ordered by regulatory bodies, government authorities and courts of law in different jurisdictions to disclose the Data in order to comply with legal obligations and duties imposed on us. As part of our assessment, we may contact you. You are entitled to access, correct or enquire about your personal data being held by us. For any such request, please do so by writing to eSmartHealth’s Privacy Compliance Officer by letter to GPO Box 9896, Hong Kong or by email to privacy@pccw.com. If you do not agree to this Personal Information Collection Statement, you may not take part in this Survey.
Sorry, you must agree to our Personal Information Collection Statement to participate in this Survey. Thank you for your interest!
Please answer the following questions based on the recent experience using DrGo.
Please rate your level of satisfaction with the following aspects in respect of the appointment making.
5 = Very Satisfied and 1 = Very Dissatisfied
Please rate your level of satisfaction with the following aspects in respect of the consultation.
Please rate your level of satisfaction with the issuance of medical certificate / referral letter.
Please rate your level of satisfaction with the following aspects in respect of the delivery process.
Please rate your level of satisfaction with the following aspects in respect of the self-pickup process.
How likely would you opt for medicine self-pickup again for the next video consultation with DrGo?
5 = Very Likely and 1 = Very Unlikely
Please rate your level of satisfaction with the following aspects in respect of the in-app customer service follow-up after the consultation.
Based on your recent experience with DrGo, please rate your level of satisfaction with the overall service of DrGo.
How likely would you use DrGo again?
How likely would you recommend DrGo to your friends and relatives?